Supervisor, Agency Relations (evening shift)

Position Summary

Reporting to Manager, Agency Relations, the supervisor, Agency Relations serves as a liaison between the management team and employment agencies for Distribution Centre positions. He takes on the role of the contact person for agency representatives and ensures efficient work partnerships with employment agencies on the night shift.

Key Accountabilities

  • Welcome new agency workers (validation of new agency workers, welcome speech, locker assignation, dress code and PPE verification, presentation of our values, rules and trainers);
  • Do the required administrative follow-ups with agencies (assignment change, etc.);
  • Validate assignment changes (tasks, location or shift) with department heads before authorizing them;
  • Facilitate the weekly meeting with agency representatives;
  • Ensure agency representatives are present at all times on night shift;
  • Ensure agency representatives know and apply work methods and procedures related to employment agencies;
  • Help maintain an excellent work atmosphere and communicate all problematic situations with employment agencies;
  • Coordinate communication and actions between the security company (Gardium) and employment agencies as required;
  • Contribute to the optimization of training and manual updates, and make post-training audits;
  • Participate in new representatives training;
  • Actively promote health and safety best practices and participate in the selection of new first aiders;
  • Ensure the company's official communications are transferred to agency workers through their agency representative;
  • Ensure the good execution and coordination of crowd movements at the beginning and at the end of shifts, breaks and lunch;
  • Analyze turnstile reports and follow up with agency representatives and supervisors;
  • Improve and follow the agency workers' performance (absenteism %, on-time meetings %, termination %; order fill rate) through the monitoring of KPIs;
  • Participate in the construction and improvement of agency KPIs;
  • Prepare reports and statistics about workers' performance and communicate them to agencies: daily performance, recovery process, disciplinary measure
  • Do the administrative follow-up for meetings related to recovery processes;
  • As required, act as a witness for some formal meetings between an agency representative and his employee.

Job Requirements

  • College diploma in a relevant field;
  • At least five (5) years of experience in a similar position, as a coordinator or in operations;
  • Experience in resources planning;
  • Experience dealing with temporary workers agencies;
  • Basic knowledge of Microsoft Word, PowerPoint, Excel and Outlook;
  • Able to effectively communicate both verbally and in writing;
  • Strong interpersonal skills;
  • Leadership and ability to have a positive influence;
  • Able to prevent and manage conflicts;
  • Autonomy and initiative;
  • Focused on problem solving and decision-making;
  • Strong organizational skills;
  • Able to act as a change agent and to integrate strategic issues to achieve results.
  • #LI-CM1

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.
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We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

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