Please visit the store you are interested in working at or the Dollarama location nearest to you, to fill out an employment application form. We are looking for part-time and full-time Store Associates. During peak periods, there may also be seasonal or temporary opportunities.

Please visit the store if already open or another Dollarama store in the area in order to submit your candidacy.

No, Dollarama does not accept applications by email. Please fill out an employment application form available at any Dollarama location.

Please visit the Head Office section on the Careers page and click on the career opportunities to see current openings in all departments, including distribution centre and warehouses.

Dollarama does not accept unsolicited resumes from search firms or agencies. Dollarama will not be bound or obligated to pay referral fees from agencies that have not been mandated by its Human Resources team.

Once you check out, you cannot modify your order. If you want to add a new article or add quantity to an existing article, you should create a new order.

Once an order is placed, it cannot be cancelled.

Tracking your order is very easy! Once your order has been placed, access your Dollarama account, click on “My Orders” and you will be able to see a list of your orders and the status for each of them. Once your order has been shipped, you will receive an e-mail with a link to the tracking reference.

Please contact us by filling in the Contact Us form.

Once an order is placed, the shipping address cannot be modified.

If you didn’t receive the order confirmation e-mail, follow the steps below:

• Check Inbox/Spam folders for the email address associated to your Dollarama account.

• Check the order history in your Dollarama account in order to see if your order has been successfully confirmed.

• Contact us using the Contact us form if neither of these options solves your issue.

You can reset your password anytime by clicking here: Reset Password. You will receive an email with a link to reset your password. In case you did not get the email, check your junk mail box.

Log in to your account and click on “Change my password”, and follow all the instructions mentioned.

• Make sure that you entered the correct login credentials: correct email and password combination. Passwords are case sensitive.

• If you have forgotten your password, click on the following link to reset it: Reset Password.

• If your login credentials are correct but you still cannot access your account, try clearing your browser cache & cookies

If you are still unable to access your account, please fill out the Contact us form, providing as many details as possible about the problem.

Log in to your account and click on “My account”. You will be able to modify your personal information.

Log in to your account, click on “My addresses” and you will be able to edit your current address, remove it or add a new address.

On the upper right side of your window, hover over the logo icon with your name in the header and click on the “Sign Out” button from the drop down menu.

Please fill in the Contact Us form and we will handle your account closure. Please keep in mind that, once closed, it will no longer be accessible to you or to anyone else.

If you no longer wish to receive e-mails and other commercial electronic messages from Dollarama, go to “My Account” section and uncheck the box “I agree to receive emails..”

Once your account is closed, it will no longer be accessible. However, we welcome you to create a new account.

Yes, you can use your email address to place an order. However, we suggest to logon to your account, as it will facilitate and speed up checkout process.

This option is not available on our website.

Once you check out you have the option to select one of the available credit cards. However, if you want to make a split payment, contact us by filling in the “Contact us” form.

You may pay for your online orders using Visa, Mastercard and AMEX.

At this time this option is not available on our website.

Upon checkout, we will seek a pre-authorization on your credit card. Please note that the purchase price will only be charged upon the shipment of your order (or upon the first shipment, if your order is shipped in more than one shipment). Given that taxes are calculated at the time of shipping, there might be a slight difference between the amount of taxes charged on your card and the amount of taxes estimated during the checkout process.

Unfortunately you cannot use a billing address that is outside of Canada.

Please check our Privacy Policy in order to get more information about your payment and personal security: Privacy Policy

A limited selection of products is available for online sale based on the most requested products. We carry a wider assortment in our stores.

Only some of our articles will be pre-priced and the pre-pricing will be indicated on the website in the article description section. You may also notice a price tag displayed in the article pictures.

This functionality is currently not available.

We offer different shipping methods depending on your location. Shipping charges are subject to change and vary according to the order, the selected shipping method and the delivery address. We may break down your order into more than one shipment, at no additional cost to you. You can enter your postal code here to verify if flat-rate shipping applies to your area.

We do not offer store pick-up. Please see our Pickup center information during checkout.

The estimated shipping duration is calculated upon checkout and depends on the shipping method (standard or express delivery) you select and the delivery address.

Dollarama does not currently deliver to international addresses nor to a few limited geographic areas within Canada.

We ship to military addresses as long as we have the exact address. However, we do not ship to a P.O. box.

If you miss your delivery the carrier will attempt to deliver the goods a second time. If you miss a second delivery, the carrier will leave a note inviting you to pick up the items from one of their pick up locations. Please note a signature is mandatory to receive your order.

The carrier will not leave the shipment at your door since a signature is required. Please note that the carrier will accept a signature from anybody at the delivery address.

Shipping address entered for your order must be in Canada.

Given that we sell products in cases, for large quantities we might deliver them on a pallet, a small wood platform on which goods are placed for transportation. If your order has been delivered on a pallet, you may decide if you want to dispose of the pallet, keep it or recycle it.

Dollarama offers the possibility to pick up your order from a Pickup Centre (Penguin Pickup/UPS store). All you need to do is write your postal code in the Pickup section during checkout in order to view a list of all the pickup centres close to you. You may select the pickup location that is convenient for you. You will receive a notification once your order is ready for pickup. A proof of identity and the order confirmation email are required to pick up your order from the Pickup Centre.

For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

We are sorry to hear this! For further assistance, please fill in the Contact us form, providing as many details as possible, so that we can further investigate your issue.

This option is not available at this time.

Dollarama has a “no exchange, no return” policy.
However, you may request a refund or an exchange if, upon receipt,
• the products are defective
• the products are damaged
• you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the Contact us form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable. 

Once we accept to process your return (e.g.: wrong articles or damaged articles received), Dollarama will cover the return fees and you will be provided a link in order to track the return with the carrier.

Dollarama has a “no exchange, no return” policy.
However, you may request a refund or an exchange if, upon receipt,
• the products are defective
• the products are damaged
• you did not receive the products you had ordered.

You must advise Dollarama of any refund or exchange request within thirty (30) days from shipment of your order through the Contact us form with a picture of the defective or damaged product(s), as well as a picture of the original packaging. In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in Dollarama stores. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

Please note that shipping and handling charges are not refundable. 

The price shown for each product does not include applicable taxes, shipping and handling costs, or other applicable fees which are calculated at the time of checkout and which are based on the province of delivery of your orders.

Our online products are sold at the same price as the products in store.

We do not offer bulk discounted prices. The prices displayed online are the same prices you can find in our stores.

The price per unit reflects the price you would pay in a Dollarama physical store for one specific item. However, we are selling our products online by case, the price per case being the number of articles from the case multiplied by the price per product.

E.g.:
1 pack of chips costs $2. You can order online per case. Since the case contains 12 packs, the price per case will be: $2/pack x 12 packs = $24 per case.

Products sold online are only available in cases, therefore we suggest to visit our nearest store in order to purchase smaller quantities or to combine different colours or assortments for one specific article.

We suggest to visit our nearest store if you wish to combine different colours or assortments for one specific article. Please note that our online products are sold in cases and the pictures or colours may vary from those mentioned in the article description.

To locate the item you need, you can enter any one of the below details in the search field available at the top of the page:  

• Article code
• UPC number
• Brand
• Item description or key words of the description

You can also browse for the item you need in the Shop by Department & Shop by Activity sections.

You can place an order as a Registered Customer or as a Guest. Placing an order requires a few steps, detailed below:   

• Log in to your account or continue shopping as a Guest.
• Look for the articles you need by using the search field available at the top of the page or shopping by Department/ Activity.
• Add the articles to your cart by clicking on the “Add case to cart” button. You can increase/decrease the quantities in your cart for a specific article by clicking on “-” and “+” buttons.
• You can continue shopping if you want to add more items to your basket.
• Once you click on checkout you will be re-directed to the next step where you will need to fill in your shipping address, billing address (if different from the shipping address) or choose a Pickup centre. You can still review your order, edit or remove the products from your basket, add a new delivery address or edit the existing one.
   
After selecting the delivery method, click on “Next step” in order to confirm your payment information. Fill in all the required credit card information and click on “Remember this credit card” button in order to use this credit card for future orders. If you wish to add a new credit card, click on “Use another credit card” button and follow the same steps as before in order to save your new credit card. You can delete an existing credit card by clicking on “Delete” button and re-input the information in case you want to bring a change to your saved credit cards. All the saved credit cards will be available at checkout and you can select from the drop down list the card you wish to pay with when placing your online order.

• Click on “Order now” in order to finalize placing your order. Your order number will be displayed and you will receive an e-mail with complete order details. 

Once an article is displayed as being “Out of stock”, there is no possibility to purchase or reserve the item until new stock is available.

If the “Checkout” button is activated but you are not able to complete your order, please contact us by filling in the Contact us form.

You will receive immediately an email confirmation with your order details. Once your order has been shipped, you will receive a second email with the tracking reference number in order to check the delivery status of your order.

An account is required in order to add articles to your Favourites list. Once you have found an article you like, click on the green heart symbol available next to the article title. The item will be added to your Wish list. Once created, your List of Favourites can be easily shared by clicking on the green heart at the top of your page (Favourites) and copying the link automatically generated (“Copy Link” button).

No, you can place an order as a guest. However, please note the various benefits of creating an account below.

Creating an account is simple and has various benefits such as:

• Saving information to facilitate and speed up subsequent checkout processes

• Adding products to your List of Favourites and sharing them

• Tracking your order status

• Viewing your order history

• Managing your profile & addresses

Please follow these steps:

1. Click the “Sign in” icon on the header of any Dollarama page.
2. Click on the “Register” button under “New Customer?” section.
3. Fill in the required fields (First Name, Last Name, Email Address and Account Password).
4. After you have read the the “Terms and Conditions”, check the box “I have read and I accept the terms and conditions.”
5. Click on the “Create an account” button.

Your account is now created!

There is no need to save an address on your account, however, it will speed up the checkout process for future orders.

There is no need to save the credit card details on your account, however, it will speed up the checkout process for future orders.

In order to find out more details about our Privacy Policy, please click on the following link: Privacy Policy

No, each account is associated with one email address.

You may contact us using the Contact us form
You also can dial 1-888-365-4266 to call our Customer Service Representative, available Monday to Friday from 9am to 5pm EST.

You may call our Customer Service Representative, available Monday to Friday from 9am to 5pm .

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as Dollarama GC

On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient’s name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.

Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date.

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

Yes. To do so, go to the “For Me” tab underneath “Give a Dollarama giftcard”. Your eGift card will be sent to the email address entered on the Payment Page. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.

Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. go to the “For Me” tab underneath “Give a Dollarama giftcard”. Your eGift card will be sent to the email address entered on the Payment Page. Enter your recipient’s name and your personal message on the eGift Card messages page and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose “Click to print this page.” The resulting printout may be presented as a gift to the recipient.

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don’t print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

Not at this time.

Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject “[Sender] sent you an eGift Card from Dollarama” with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: “Mary Smith, John Jones sent you a $XX eGift Card from Dollarama.

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

If your eGift Card has not been delivered, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.

You can use your eGift Card at any Dollarama location.

Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Service immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

VISA, MasterCard, American Express

There is no expiration date on your eGift Card.

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Service immediately. Any value that has not been used can be re-issued to you in a new Gift Card.

In order to protect you from unauthorized transactions, we require your credit card’s Security Code

MasterCard an VISA: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **

** Please note, there are a small percentage of “plastic-less” card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

Not at this time.

CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.