Product Recalls
At Dollarama, consumer product safety is our first and foremost priority. In order to inform our customers directly of product recalls, we make the recall notices issued by manufacturers and/or regulatory agencies available below.
While we regularly review and update the information found on this page, the list of recalls posted may not be exhaustive or complete. Recall notices are typically posted for up to a year.
For complete information on product safety and consumer product recall notices in Canada, please consult the following websites:
If you have any questions about product safety at Dollarama, do not hesitate to contact our customer service department online.
Product Recall FAQs
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What do I do if a product I purchased at Dollarama is the subject of a recall?
You should immediately stop using the product contact our customer service at client@dollarama.com with a picture of the product and its lot number.
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A product I purchased is the subject of a recall but I do not have the receipt and/or the original packaging. Can I still get a refund?
If your product if part of a recall, please contact our customer service at client@dollarama.com in order to receive more information on the refund procedure.
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How can I be sure that the product I purchased is part of a recall or not?
Please carefully consult the information included in the recall notice. Notices include detailed product descriptions, information regarding where and when products were available for sale, and product codes. Notices may also include product images.
Still not sure? Contact our customer service department by telephone at 1-888-365-4266 (toll free) or online
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I thought a product I purchased was the subject of a recall but I don’t see it posted here. Does that mean that the product is not, or is no longer, the subject of a recall?
Product recalls are in place indefinitely. It is not because a recall notice does not appear here that the product is not the subject of a recall. Please consult the recall notices archives available at https://healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php as the recall list on this website may not be exhaustive or complete.
Still not sure? Contact our customer service department by telephone at 1-888-365-4266 (toll free) or online.
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I visited one of your stores and I think you are selling a product that is the subject of a recall. What can I do?
It is possible that a product that appears to be a recalled product is a similar product not subject to the recall or a product that has been modified by the manufacturer following a recall.
As per our standard product recall procedures, recalled products are subject to a system- and chain-wide block through our point-of-sale terminals. This makes it impossible for the sale of a recalled product to be processed.
If you believe a product subject to a recall is available for purchase in one of our stores, please inform the store manager or contact our customer service department by telephone at 1-888-365-4266 (toll free) or online.
Health Products
Consumer Products
Pet Products
Food Products
Cordova brand Sauerkraut recalled due to bulging lids – October 16, 2024
Various brands of bread and buns recalled due to pieces of metal – November 1, 2024
